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The Scoop-Patient Satisfaction & Quality Care| Sunshine Act Reversal| Health Trackers July 7, 2014

Filed under: Corporate — CMI/Compas @ 3:58 pm

Welcome back from the long weekend. Today’s lead story is brought to us by Katelyn Inman, Associate Campaign Analyst. It’s a good one, taking a hard look at Accountable Care Organizations (ACOs) and the future of payment for healthcare related to patient satisfaction scores. Patient satisfaction does not always equal quality care.

Katelyn has provided this synopsis for us:
Pay for performance programs reimburse hospitals based on a number of predetermined factors, one of those being patient satisfaction scores. This places pressure on physicians to over prescribe and over test to appease their patients (the customer is always right, you know) in order to boost their satisfaction scores. This also places a financial burden on the system, as the most satisfied patients account for 9% more in total healthcare costs. In addition, the most satisfied patients are 12% more likely to be hospitalized and 26% more likely to die due to overtreatment. In an ideal world, pay for performance would mean that physicians and patients are aligned to strive towards the best outcomes possible, but it appears that patient satisfaction may not play a positive role in that relationship.

In a related story The NY Times reports on long waits for doctor appointments, which seem to have become the norm of our healthcare system.

A proposed reversal to the Sunshine Act could eliminate the exclusion of CME. Some experts argue full disclosure would be jeopardized as drug companies could potentially move marketing budget dollars to CME from direct promo programs.

A new version of Xbox Kinect for Windows, used widely in hospitals, is scheduled to be released this month and promises even greater utility in healthcare.

A boot camp for new doctors helps prepare them for treating real patients. Lessons touch on everything from alleviating first-day jitters to delivering bad news.

A new study shows correlation between high cholesterol and an increased risk for breast cancer.

What’s new in health tracker devices? Word around our offices is this and this. I love both.

Have a great day.

-Amanda Kopec Preto, Manager, Strategic Marketing & Corporate Communications
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